Refund and Returns Policy

Overview

Our refund and returns policy lasts seven days. If seven days have passed since your purchase, we can’t offer you a full refund or exchange.

Our priority is always to receive an impeccable experience. You are entitled to a refund (excluding money transfer fees or/and any applicable taxes), no-questions-asked, in these cases:

• If you cancel your purchased services up to seven days before any single or multi-session service starts.
• For multi-session services: If you decide that the service was not what you had in mind at the end of the 1st session, you only pay for that 1st session and receive the remaining fees. Example: In a 7-session service, the price is divided into seven equal parts, and you pay one-seventh (1/7th).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return/refund request is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased directly from you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

Contact us at hello@chrisvasilopoulos.com for questions related to refunds and returns.